System Decommissioning / Legacy Management

Benefit

Identification of unused of software assets or components

Activity

Identify unused applications on an ad hoc basis, either by chance observation, or by occasionally performing a review. When you identify unused applications, process those findings for further action. If you have established a formal process for decommissioning unused applications, ensure teams are aware of and use it.

Manage customer/user migration from older versions of your products for each product and customer/user group. When a product version is no longer in use by any customer/user group, discontinue support for that version. However, at this level of maturity you may have a large number of product versions in active use across the customer/user base, requiring significant developer effort to back-port product fixes.

Question

Do you identify and remove systems, applications, application dependencies, or services that are no longer used, have reached end of life, or are no longer actively developed or supported?

Quality criteria

Answers

Benefit

Standardized decommissioning process decreasing the risk of forgetting components

Activity

As part of decommissioning a system, application, or service, follow an established process for removing all relevant accounts, firewall rules, data, etc. from the operational environment. By removing these unused elements from configuration files, you improve the maintainability of infrastructure-as-code resources.

Follow a consistent process for timely replacement or upgrade of third-party applications, or application dependencies (e.g., operating system, utility applications, libraries), that have reached end of life.

Engage with customers and user groups for your products at or approaching end of life, to migrate them to supported versions in a timely manner.

Question

Do you follow an established process for removing all associated resources, as part of decommissioning of unused systems, applications, application dependencies, or services?

Quality criteria

Answers

Benefit

Full visibility into lifecycle of all software assets

Activity

Regularly evaluate the lifecycle state and support status of every software asset and underlying infrastructure component, and estimate their end-of-life. Follow a well-defined process for actively mitigating security risks arising as assets/components approach their end-of-life. Regularly review and update your process, to reflect lessons learned.

Establish a product support plan, providing clear timelines for ending support on older product versions. Limit product versions in active use to only a small number (e.g., N.x.x and N-1.x.x only). Establish and publicize timelines for discontinuing support on prior versions, and proactively engage with customers and user groups to prevent disruption of service or support.

Question

Do you regularly evaluate the lifecycle state and support status of every software asset and underlying infrastructure component, and estimate their end of life?

Quality criteria

Answers